Improving Multi-Sport Event Ticketing Accounting Information System Design through Implementing RFID and Blockchain Technologies within COVID-19 Health Protocols

by Aji Nugraha* ∙ Debby Ratna Daniel ∙ Anak Agung Gde Satia Utama

*(Master of Business Information Systems at the Australian National University)

To run a multi-sport event, it is necessary to have a design of an accounting information system (AIS) for ticket sales that is both efficient and capable of reducing opportunities for fraudulent acts. A case study of the 18th Asian Games 2018 reveals that there were arguably inadequate ticket sales facilities for prospective spectators due to vendor diversion, alongside some frictional issues, such as the venues being spread across various regions and the protection of spectator rights in accordance with their purchased tickets. Regarding pandemic and post-pandemic conditions, it is fundamental that we take extra concern, where all event organisers are encouraged to consider implementing health protocols issued by the World Health Organisation (WHO), one of which is to break the chain of COVID-19 infection. This study aims to identify the core of these issues and offer a solution by implementing radio-frequency identification (RFID) and blockchain technologies to optimise the services applied in a multi-sport event and similar events.

Therefore, a proposed entity relationship diagram (ERD) is proposed that aligns with the implemented system. Integrated further in accordance with expected vendor diversion, frictional issues, and force majeure that may occur. It should be noted that these attributes are divided into five subsystems, which are specialised in transaction processing, operational engineering, operational intelligence, quality, and, lastly, effectiveness and efficiency. These subsystems are essential to each of their specialities, so that hopefully the data flow may work seamlessly within the system as a whole.

Figure 1.1 Proposed entity relationship diagram (ERD)

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DOI: https://doi.org/10.1016/j.heliyon.2021.e08167

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AUTHOR'S PROFILE

Aji Nugraha will start his studies in the Master of Business Information Systems Program at the Australian National University in February 2026. Previously, he finished his undergraduate studies in the Accounting Program at Universitas Airlangga, Surabaya. His research interest includes waste management. Some of his interests include team sports, public transportation, reading, journaling, and halal cooking.